Return & Refund Policy

Return & Refund Policy

Thank you for shopping at [Urban Cart By Bhandari]. We value your satisfaction and want to ensure you have a seamless experience. If you are not entirely satisfied with your purchase, we’re here to help.

1. Return Timeframe

You have [7 Days] calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.

2. Return Eligibility Criteria

To ensure a smooth return process, please ensure the following:

  • The item must be in its original packaging.

  • The item needs to have the receipt or proof of purchase.

  • All tags, manuals, and accessories must be included.

3. Non-Returnable Items

Several types of goods are exempt from being returned. These include:

  • Perishable goods (e.g., food, flowers, or plants).

  • Personal care items (e.g., beauty products, earrings,Jewellery).

  • Downloadable software or digital products.

  • Gift cards.

  • Items marked as "Final Sale."

4. Damaged or Defective Products

If you receive a damaged or defective product, please notify us immediately at [bhandariptk1996@gmail.com].

  • Please include your order number and a photo of the damaged item.

  • We will arrange for a replacement or a full refund at no additional cost to you.

5. Exchange Options

If you need to exchange an item for a different size or color, please contact us at [bhandariptk1996@gmail.com]. Exchanges are subject to product availability. If the item is no longer in stock, we will issue a refund instead.

6. Return Shipping Costs

  • Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item unless the item arrived damaged or defective.

  • Non-refundable: Shipping costs from the original order are non-refundable.

7. Refund Process and Timing

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

  • Approval: If your return is approved, we will initiate a refund to your original method of payment.

  • Processing Time: You will receive the credit within [24 to 72 working hours], depending on your card issuer's policies.

Contact Us

If you have any questions on how to return your item to us, contact us at: Email: [bhandariptk1996@gmail.com]